Woods - The First Thought in Accident Repairs, by Treating People as People and Cars As Our Own.

Quality

The Woods Quality Policy statement recognises that every Woods person attempts to do the very best they can in everything they do.

The Woods Vision:

“Woods - The First Thought in Accident Repairs
By Treating People as People
And Cars As Our Own”

means that to be the best at what we do, we treat every person with the respect that we expect others to show us and complete work to a high standard – again to the exacting standards that we ourselves would expect from others.

Thus, the policy of Woods Accident Repair Centres in working on our customer’s vehicles is to exceed their expectations and needs by taking personal ownership and responsibility for the quality, workmanship, performance, safety and service we provide.

Personal ownership and responsibility means that not only can quality be built into our products and services by the individual actions we take in our day to day activities and tasks at work, but also in supporting and assisting other members of the Woods team by only expecting and accepting superior workmanship from them. This ownership and responsibility allows us to constantly aim to improve our services, our people, our processes and our relationship with customers and suppliers to achieve profitable growth.

We will achieve and sustain our Quality Objectives by applying a quality management system (AS/NZS ISO 9001:2000) throughout the company, which reflects the Woods Core Values.

The goal of the Woods quality policy is to achieve superior external and internal customer satisfaction levels by each person in the Woods team seeking to improve the way things are done and having pride in the work that they do. The implementation of supporting managerial and operating systems is critical to achieving that goal.

Our Core values are:

• We will work hard and smart together, but not lose sight of enjoying our success.
• We will be honest and courteous with each other, customers and suppliers.
• We will strive to improve everything everyday.
• Every customer will feel they have had a good deal.